ONLINE SHOPPING + SHIPPING
How do I place an order?
Ordering through our e-store couldn't be easier. Select your choice of item and the desired pack size to add to your Shopping Cart. Once you have completed the selection, go to View Cart where you can view and/or modify your order before checking out. To place an order, click on check out. You will then be given a choice to be registered as our e-store user. If you would not like to register as our e-store user, you can still proceed with your order by entering your information into the text fields provided. You will be then asked to choose your shipping option and will then be directed to our secure server to enter your card details. As soon as this is completed, you will receive an e-mail confirmation and your order will be shipped out within 7 working days.
Please make sure to have added our e-mail addresses to your e-mail safe list. Check your junk mail folder if you still haven't received any e-mail confirmation from us as there is a high chance for all system-generated e-mails to be wrongly directed there.
Might the product I order be out of stock?
All our items listed on our web site are stocked and we monitor inventory levels and update our web site constantly. In the unlikely event that we are unable to supply any item, you will be contacted immediately and be informed of the potential delay. At this stage we would always offer you the option to revise or cancel your order with provisions of a full immediate refund.
How much do you charge for shipping?
Shipping is free for all orders above SGD 10 within Singapore but not available for P.O. Box and AFPN addresses. Any purchases below SGD 10 would have a local delivery charge of SGD 5.
When is the delivery time I can expect to receive my order?
For Singapore addresses, the order will reach you within 7 working days upon your transaction completion. To get updates on your order, feel free to e-mail us at email@example.com or telephone +65 6288 2277 during office hours from Monday - Friday: 9am to 5pm (+8.00 GMT).
I placed an order, but I typed in the wrong shipping address. How do I make changes to my order?
At Hypofresh, we work pretty fast, so chances are we would have sent off your order by the next working day. If you need to make address changes, e-mail us at firstname.lastname@example.org.
What payment options do you accept?
We accept online payment via Visa and Master credit/debit cards issued by banks as well as Paypal.
Is my credit card safe?
What currency are the prices displayed?
All prices are stated in Singapore Dollars (SGD) and are all inclusive of prevailing GST charge.
If my browser froze while in the process of payment, how do I know if payment went through?
All successful transactions are followed up by a confirmation email that contains an order number within an hour of purchase. if you have not received confirmation via email, please try placing your order again.
WEBSITE + NEWSLETTER
How can I unsubscribe from Hypofresh's mailing list?
Want to clean up your inbox? We get that. But we're sorry to see you go. You can reply to our EDM with the word UNSUBSCRIBE in the subject and we’ll take you off the list.
RETURNS & EXCHANGE
Can I cancel or modify my order after it has been placed?
Once an order has been placed and payment made, it can no longer be cancelled and no refunds can be made. Your order will be shipped as scheduled. A 20% processing fee will be charged if for some reason, we allow an order to be cancelled. If an order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame, we will refund the full amount paid.
What if there is a problem with my order?
We will gladly replace any item that is faulty or if we shipped you a wrong item by accident. In cases of return of a faulty item, it must be returned in its original packaging with any enclosed documentation.
If something is not right, let us know immediately. Please send us an e-mail to email@example.com quoting your order number, your name and address, details of the product and the reason for return. We will then advise you on how to proceed with the return and item replacement. Please do not return goods without first informing us. Should the product need to be returned, the customer will bear the return delivery charge to HypoFresh Singapore and we will pay the delivery charge to send the item back to the customer. Be sure your package is insured and prepaid. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Goods returned should be in the same condition as when the complaint was first made or it will not be accepted for return.