FREE SHIPPING within Singapore for orders above SGD10

FAQs


Order Issues

I'm having trouble ordering on your website.

if you're having trouble ordering online, and would like to contact someone, please email us at contactus@hypofresh.com.sg

Why am I getting an error message when I enter my credit card information?

there are several reasons for problems with credit card transactions:

  1. your card may have expired or reached its limit. please check with your credit card provider if you are having issues using your card.
  2. there may be a transaction error either on our end or your bank’s. in this case, please try entering in your information again at a later time.

    if you continue to have problems, you can contact someone to help by calling us at 6288 2277 or email us at contactus@hypofresh.com.sg

    how do I cancel my online order?

    since most orders ship out the following day, orders may only be cancelled the day they were placed. if you need to cancel your order, please email us at contactus@hypofresh.com.sg. 

    how much does it cost to ship my order?

    For local shipping, our standard delivery cost is SGD 5.00. Should you spend more than SGD 15.00, shipping is free.  

    payment method

    what currency are the prices displayed

    all prices are stated in Singapore Dollars (SGD) and are all inclusive of prevailing GST charge. 

    why does checkout only have PayPal as a payment method

    PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. PayPal allows you to pay with PayPal's own payment method, or as a payment gateway for your various credit cards. Visa, MasterCard and American Express are all accepted.

    is it safe to use my credit card on hypofresh.com.sg

    every credit card transaction occurs within a secure environment. upon confirmation of your order, we will transfer you to PayPal's secure payment gateway. your credit card information will in no way be stored into our system, it will be securely processed via PayPal.

    if my browser froze while in the process of payment, how do I know if payment went through?

    all successful transactions are followed up by a confirmation email that contains an order number within an hour of purchase. if you have not received confirmation via email, please try placing your order again.